JRC International is the authorised service, support and repair center for all hardware and software products sold by JRC International; ranging from CipherLab, TSC, Wasp MobileAsset, InventoryControl systems and more.
Should any of your CipherLab, TSC or other devices require any form of service or repair, please complete the JRC Repair Return Form, and enclose it together with the goods packed securely and delivered freight paid to:
Repair Return Procedures
Repair charges range depending on the nature of fault and how much time will be consumed in completing the repair. Price levels apply as per the following (but not limited to):
Minimum: No fault found, cleaning, software upgrade, minor parts only, rejected quote(s).
Intermediate: Single major part replacement, excluding main board, mechanism assemblies, etc.
Maximum: Multiple major part replacements, main board replacement, mechanism assemblies, etc.
All repairs are initially diagnosed and quoted for. Quotation will be sent to customer for acceptance, if quotation is accepted: JRC Service will go ahead and repair the item(s) accordingly. If quotation is rejected, the minimum repair charge and freight cost is applicable and item(s) will be shipped back to customer unrepaired.
Standard New Sale Product Warranty:
Warranty does not cover products which, in JRC's sole judgment have been subject to misuse, abuse, neglect, or improper installation or maintenance, unauthorized repair or installation, modifications or alterations of the product.
If the unit(s) is covered by warranty, please include a copy of the purchase invoice for confirmation. Post or road freight back to you will be provided by JRC International.
Please send all accessories included with the unit: power supply, batteries, communication cables etc.
All hardware devices
Please refer to the item brochure or
contact JRC for info.